Juya Privacy Policy — Keeping Your Data Safe Is Our Responsibility

Juya collects various types of information, but the purpose is always clear — to provide you with better service, keep your account secure, and meet legal obligations. We never ask for information that isn't necessary.

When you register, you provide your name, phone number, date of birth, and email address (if applicable). A photo of your National ID or passport is required for KYC verification — this is only needed once, before your first withdrawal.

For payments: your bKash or Nagad number is stored, and your full transaction history is kept on secure servers. Your bank password or PIN is never requested under any circumstances.

Information collected automatically: your device's IP address, browser type, pages visited, time and duration of visits. This data is used to resolve technical issues and improve our service quality.

Juya uses your information only for specific, defined purposes. Those purposes are laid out clearly below — no ambiguity.

• Creating and managing your account — including login, password reset, and profile updates.
• Processing Deposits & Withdrawals — ensuring funds are sent to the correct account.
• Age verification — preventing anyone under 18 from accessing the platform.
• Completing KYC — to comply with international anti-money laundering regulations.
• Customer Support — accessing the information needed to resolve your issues.
• Platform security — detecting fraud and preventing misuse.
• Personalized offers — showing you relevant bonuses and vouchers based on your preferences (with your consent).
• Platform Improvement — identifying and fixing features that are not performing as expected.

Juya never sells your personal information to advertisers, data brokers, or any third parties. However, in certain limited circumstances, some information may need to be shared.

Payment processors: Information necessary to complete bKash and Nagad transactions is shared with these providers. They operate under their own strict privacy policies.

Law Enforcement: If required by a court order or lawful government request, Juya may be legally obligated to disclose information. Where possible, you will be notified beforehand.

Technology partners: We share only the necessary data with partners such as server hosting providers, security scanning services, and game software providers. All such partners are bound by strict contractual confidentiality obligations.

Juya stores your data in secure, internationally compliant data centers. Industry-standard encryption is applied at the server level, and regular security assessments are carried out.

How long your data is kept: Data for active accounts is retained for as long as the account remains open. After an account is closed, data is generally held for up to 5 years, as required under international anti-money laundering regulations. Once that period expires, personal data is either deleted or anonymized.

In the event of a cyberattack or data breach, Juya will promptly notify affected members and take immediate steps to minimize any harm. Our security team is active around the clock.

Juya's website uses cookies — small files stored in your browser that help the platform remember your preferences and keep you logged in.

We use three types of cookies. Essential cookies — these are always active, as the platform cannot function properly without them. Functional cookies — used to remember preferences such as language settings or login details. Analytical cookies — used to understand which pages are visited most, so we can improve our service.

You can block analytical cookies through your browser settings. Please note that disabling essential cookies may cause issues with login or payment functionality.

Juya does not use any third-party advertising or tracking cookies. Your browsing data is never shared with ad networks.

As a Juya member, you have several rights over your personal data. To exercise any of these rights, you can write to us in Bengali at support@juya.best.

• Right to Access Your Data — You can request a list of all personal data we hold about you.
• Right to Correct Your Information — You can request corrections to any inaccurate or outdated information.
• Right to Delete Your Data — you may request the deletion of your account and associated data, unless we are required to retain it by law.
• Right to Restrict Processing — You can request that we stop using your information for specific purposes.
• Right to Object to Marketing Messages — You can opt out of promotional messages at any time.
• Right to Data Portability — you can receive a copy of your personal data in a structured format.

Juya will respond to your request within 30 days of receipt. For complex cases, this may extend up to 60 days, but you will be notified in advance.

Juya is strictly for users aged 18 and above. Date of birth is verified at registration and confirmed again during the KYC process.

If Juya becomes aware that a minor has registered an account, it will be closed immediately and all associated transactions will be reversed. If you believe a minor is using Juya, please contact us at support@juya.best.

Juya may update this Privacy Policy from time to time. Any changes will be posted on this page and the "Last Updated" date will reflect the revision. For significant changes, a notification will be sent to your registered phone number.

If you have any questions, comments, or concerns about this policy, please reach out to us directly. Juya's support team is always ready to assist in Bangla.